Version 2026-02
Last Updated: 21 September 2026
1.1. These terms and conditions govern the supply of products and/or services by CM Gates & Barriers Ltd (“we”, “us”, “our”) to you (“the customer”).
1.2. By accepting a quotation, placing an order, or instructing us to proceed, you agree to be bound by these terms and conditions. Please read them carefully.
CM Gates & Barriers Ltd
Registered in Scotland
Registered Office: 4 Polbeth Industrial Estate, Polbeth, West Calder, Scotland, EH55 8TJ
VAT Number: 258087476
You can contact us:
When we contact you, this may be via telephone, email, or post using the details you have provided.
3.1. We provide the supply, installation, repair, and servicing of gates, barriers, and access control systems.
3.2. All services (including call-outs, servicing, and repairs) will be charged in accordance with our current rates or as quoted in writing.
3.3. Where applicable, services include attendance, inspection, and reasonable efforts to diagnose and/or repair faults.
3.4. If additional work or parts are required, we will provide an estimate or quotation before proceeding, unless immediate action is required for safety reasons.
3.5. Any attendance, inspection, or call-out arranged with you will be chargeable, regardless of whether a repair is completed.
3.6. Images of products shown on our website or in marketing materials are for illustrative purposes only and may vary from the final installation.
4.1. Installation and service dates will be agreed following acceptance of your order.
4.2. You must provide safe and reasonable access to your property at the agreed time.
4.3. If access is not provided or is deemed unsafe, we reserve the right to charge for aborted visits and/or rearrange the works.
4.4. You are responsible for ensuring that the site is suitable for the works, including power supply, permissions, and any required third-party approvals.
5.1. Payment terms will be as set out in our quotation or otherwise agreed in writing.
5.2. We reserve the right to request payment in advance or a deposit prior to commencing work.
5.3. Full payment must be made in accordance with the agreed terms.
5.4. We reserve the right to charge interest on overdue invoices in accordance with applicable legislation.
6.1. Any timeframes provided for delivery or completion are estimates only and not guaranteed.
6.2. We are not responsible for delays caused by factors outside our control.
6.3. Products become your responsibility upon delivery or installation.
6.4. Ownership of goods remains with us until full payment has been received.
7.1. You may cancel your order prior to delivery or commencement of services, subject to reasonable charges for costs incurred.
7.2. You have legal rights if products or services are faulty, not as described, or not carried out with reasonable care and skill.
8.1. We are responsible for loss or damage caused by our negligence or failure to use reasonable care and skill.
8.2. We are not responsible for:
8.3. Where we carry out work at your property, we will make good any damage directly caused by us, but not for unrelated defects discovered during works.
9.1. We will only use your personal information in accordance with our Privacy Policy.
9.2. We will only share information where required by law or necessary to fulfil our services.
10.1. These terms are governed by Scottish law.
10.2. Any disputes will be subject to the jurisdiction of the Scottish courts.
11.1. We reserve the right to update or amend these terms and conditions from time to time where reasonably necessary, including to reflect changes in legislation, best practice, or our business operations.
11.2. Any updated terms will apply to new orders and services agreed after the date of publication.
11.3. Where appropriate, we will make reasonable efforts to notify customers of any significant changes.
Unless specifically agreed in writing, the following are not included within our quotations or services:
Any works relating to the above must be completed by others unless agreed in writing.
The following may result in additional costs, which will be communicated where reasonably possible:
13.1 Site Attendance & Delays
13.2 Abortive Visits
13.3 Changes & Cancellations
13.4 Materials & Additional Works
13.5 Access & Programme Delays
14.1. Our quotations do not include structural testing, environmental reports, or specialist certifications unless stated.
14.2. Where such reports are required, they will be charged separately.
15.1. We may take photographs of works in progress and completed installations for record-keeping, quality control, and marketing purposes, including use on our website and social media platforms.
15.2. These images will not include sensitive personal information and will not disclose precise location details or any information that could identify the customer or compromise security.
15.3. If you do not wish for images of your installation to be used for marketing purposes, you must notify us in writing prior to the works being carried out.
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16.1 All new parts supplied and installed by us are covered by the manufacturer’s warranty applicable to those parts.
16.2 In the event of a fault or failure, the customer must notify us as soon as reasonably possible after the issue becomes apparent.
16.3 Any warranty claim is subject to inspection and verification by the part manufacturer. Warranty approval is at the sole discretion of the manufacturer in accordance with their warranty terms. We will provide the customer with a report or findings supplied by the manufacturer in relation to the warranty assessment.
16.4 Labour costs associated with diagnosing, removing, refitting, or replacing parts are not covered under the manufacturer’s warranty and will be chargeable to the customer, however, where it is determined that the fault has arisen as a direct result of negligence or improper installation by us, the associated labour costs will be covered by us under this warranty.
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17.1 Commercial customers who do not hold an approved credit account with CM Gates & Barriers Ltd, or who do not yet have an established payment history with us, will be invoiced upon completion of the works. Payment will be due in full on the date the invoice is issued.
17.2 Commercial customers with an approved account and established payment history will be provided with 30-day payment terms from the date of invoice, unless alternative payment terms have been agreed in writing prior to commencement of the works.
17.3 All domestic customers will be invoiced on completion of the works and payment will be due immediately upon receipt of the invoice, unless otherwise agreed in writing.
17.4 Where an invoice remains unpaid after its due date, payment reminders may be issued from 3 days after the invoice becomes overdue and will continue as necessary until the outstanding balance is settled.
17.5 CM Gates & Barriers Ltd reserves the right to suspend or withdraw credit facilities where agreed payment terms have not been adhered to.
17.6 Where payment remains outstanding, CM Gates & Barriers Ltd also reserves the right to take appropriate action to recover all sums due, including referral to debt recovery services and/or legal proceedings where necessary. Any applicable interest, statutory compensation, recovery charges, court fees or other reasonable costs associated with recovering an overdue debt may also be pursued where permitted by law.
17.7 Unless otherwise agreed in writing, all invoices must be settled in accordance with the payment terms stated above.
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CM GATES & BARRIERS LTD is registered as a limited company in Scotland under company number SC591844
Registered Address: 4 Polbeth Industrial Estate, Polbeth, West Calder, Scotland, EH55 8TJ
We have many happy customers across Glasgow, Edinburgh, Aberdeen, Dundee, Paisley, East Kilbride, Livingston, Dunfermline, Hamilton, Cumbernauld, Kirkcaldy, Inverness, Perth, Kilmarnock, Ayr, Coatbridge, Greenock, Glenrothes, Stirling, Airdrie, Falkirk, Irvine, Dumfries, Motherwell, Rutherglen, Cambuslang, Wishaw, Bearsden, Newton Mearns, Clydebank, Elgin, Renfrew, Bishopbriggs, Bathgate, Arbroath, Kirkintilloch, Musselburgh, Dumbarton, Bellshill, Peterhead, St Andrews, Bonnyrigg, Barrhead, Blantyre, Penicuik, Grangemouth, Kilwinning, Broxburn, Johnstone, Larkhall or Erskine. Call us today for a free quote.
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