Privacy Policy

CM Gates & Barriers Ltd respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and protect your personal information when you contact us, use our website, enquire about our services, submit a form through advertising platforms such as LinkedIn, Facebook or Instagram, communicate with us through WhatsApp, or become a customer.

1. Who We Are

CM Gates & Barriers Ltd is a company registered in Scotland under company number SC591844.

Registered office:
4 Polbeth Industrial Estate
Polbeth
West Calder
Scotland
EH55 8TJ

Telephone: 01506 332021
Email: info@cmelectricalgates.co.uk
Website: cmelectricalgates.co.uk

For the purposes of UK data protection law, CM Gates & Barriers Ltd is the data controller responsible for the personal information described in this policy.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Your name
Home or business address
Email address
Telephone or mobile number
Company name and job title
Site or property address
Details about your gate, barrier, access control or security system
Information about the services you are interested in or require
Photographs and videos of gates, equipment, faults, properties or sites that you send to us or that we take during our work
Quotations, orders, invoices and payment information
Records of telephone calls, emails, WhatsApp messages and other communications
Site access instructions and relevant contact or keyholder information
Information submitted through our website enquiry forms
Information submitted through LinkedIn Lead Gen Forms, Facebook, Instagram or other advertising platforms
Information about how you use our website, including IP address, browser information, device information and cookie data where applicable

We only collect information that is relevant to providing our services, responding to enquiries, managing our business and meeting our legal obligations.

3. How We Collect Your Information

We may collect personal information directly from you when you:

Contact us by telephone, email, WhatsApp or social media
Submit an enquiry through our website
Complete a LinkedIn, Facebook, Instagram or other online lead form
Request a quotation, survey, service, repair or call-out
Become a customer
Communicate with our engineers, office team or sales team
Send us photographs, videos or other information about your property or system

We may also receive personal information from:

Your employer or organisation
A property owner, landlord, facilities manager or managing agent
A contractor, architect, consultant or other project partner
An existing customer making an introduction or referral
Advertising and social media platforms where you have submitted an enquiry
Publicly available business sources where appropriate

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries

We use your information to respond when you contact us, understand your requirements, provide advice and discuss our services.

Lawful basis: Legitimate interests and, where you are considering entering into a contract with us, steps taken at your request before entering into a contract.

Provide quotations and carry out work

We use your information to arrange surveys, prepare quotations, schedule engineers, install systems, carry out servicing and repairs, manage projects and provide aftercare.

Lawful basis: Performance of a contract or steps taken before entering into a contract.

Manage ongoing customer relationships

We may contact you regarding appointments, quotations, ongoing projects, servicing, repairs, maintenance requirements, warranties, system information or other matters connected with services we have provided.

Lawful basis: Performance of a contract and our legitimate interests in providing reliable customer support.

Manage servicing and maintenance records

We may keep records of systems, equipment, service history, faults, repairs, photographs and other relevant information to help us provide effective ongoing support.

Lawful basis: Performance of a contract and our legitimate interests in maintaining accurate service and safety records.

Process payments and maintain financial records

We use relevant information to issue quotations and invoices, process payments and maintain accounting and tax records.

Lawful basis: Performance of a contract and compliance with legal obligations.

Improve our services and business operations

We may use information to understand customer needs, improve our services, train our team, manage quality and review our business performance.

Lawful basis: Legitimate interests.

Marketing and customer communications

Where permitted, we may contact existing customers or business contacts about relevant services, maintenance reminders, company updates or offers that we believe may be of interest.

You can ask us to stop sending marketing communications at any time.

Where consent is required, we will ask for it before sending marketing communications.

Lawful basis: Consent or legitimate interests, depending on the type of communication and our relationship with you.

Advertising and lead generation

When you submit your details through a LinkedIn Lead Gen Form, Facebook, Instagram or another advertising platform, we use the information you provide to contact you about the service or enquiry you expressed an interest in.

We may also measure the effectiveness of our advertising campaigns and website traffic through analytics and advertising technologies, subject to applicable cookie and consent requirements.

Lawful basis: Steps taken at your request before entering into a contract, legitimate interests and, where required, consent.

5. LinkedIn, Facebook, Instagram and Other Lead Forms

When you submit an enquiry through an advertising platform such as LinkedIn, Facebook or Instagram, the platform may provide us with information you chose to submit, such as:

Your name
Company name
Job title
Email address
Telephone number
Details about your enquiry or site requirements

We will use this information to respond to your enquiry, qualify your requirements and contact you about relevant CM Gates & Barriers services.

The advertising platform may separately process your information under its own privacy policy.

Submitting a lead form does not automatically subscribe you to unrelated marketing communications.

6. WhatsApp Communications

Where you choose to contact us through WhatsApp, we may use the information you provide to:

Respond to your enquiry
Discuss your service requirements
Arrange surveys, appointments, servicing or repairs
Receive photographs or videos of gates, barriers, faults or equipment
Provide relevant information about our services

Your use of WhatsApp is also subject to WhatsApp's own privacy terms and policies.

We may retain relevant WhatsApp conversations where necessary for customer service, project management, record keeping or dispute resolution.

7. Who We Share Personal Information With

We do not sell your personal information.

Where necessary, we may share relevant information with:

Our employees and engineers
Subcontractors and specialist contractors
Suppliers and manufacturers
Professional advisers, including accountants, insurers and legal advisers
IT, software, cloud storage, CRM, field service and communications providers
Payment and accounting providers
Website hosting, analytics and advertising providers
Government authorities, regulators, courts or law enforcement agencies where required by law
Other organisations involved in delivering a project where necessary and appropriate

We only share information where there is a genuine business, contractual or legal reason to do so.

8. International Transfers

Some of the technology, cloud, software, communications, analytics or advertising providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection law.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining service and project records, supporting customers and meeting legal, accounting, insurance and regulatory requirements.

Retention periods may vary depending on the type of information.

For example:

Unsuccessful enquiries and quotations may be retained for a reasonable period for follow-up and business record purposes.
Customer, project, installation, servicing and repair records may be retained for the duration of the customer relationship and for an appropriate period afterwards.
Financial and accounting records are retained for the periods required by law.
Marketing information is retained until you unsubscribe, withdraw consent where applicable, or we determine that it is no longer appropriate to retain it.

Where information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is limited to employees, contractors and service providers who have a legitimate reason to access it.

However, no internet, email or electronic storage system can be guaranteed to be completely secure.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Make the website function correctly
Remember your preferences
Understand how visitors use our website
Measure website performance
Measure the effectiveness of advertising campaigns
Support relevant advertising activities

Where consent is legally required for non-essential cookies, we will ask for your permission before setting them.

You can manage your cookie preferences through our website's cookie consent controls. The ICO requires organisations to explain what non-essential cookies do and obtain active consent where required.

12. Direct Marketing

We may send relevant marketing communications where permitted by law.

You can opt out at any time by:

Clicking the unsubscribe link in an email
Replying STOP where this option is offered
Contacting us at info@cmelectricalgates.co.uk

Opting out of marketing will not prevent us from contacting you about an active quotation, contract, appointment, project, service visit, repair, invoice or other necessary customer-service matter.

Electronic direct marketing must comply with both UK data protection law and the Privacy and Electronic Communications Regulations, and the appropriate lawful basis depends on the circumstances and relationship with the recipient.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete personal information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Ask for certain information to be transferred to you or another organisation
Withdraw consent at any time where we rely on consent

These rights are not absolute and may depend on the circumstances and lawful basis for processing.

To exercise your rights, contact:

Email: info@cmelectricalgates.co.uk
Telephone: 01506 332021

The ICO confirms that individuals have rights including access to their personal data and the right to object to certain processing.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so we have an opportunity to resolve the matter.

You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Further information is available through the ICO.

15. Third-Party Websites and Platforms

Our website, advertisements and communications may contain links to third-party websites or platforms.

We are not responsible for how those third parties process your personal information. You should review their own privacy policies before providing personal information to them.

16. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our business, services, technology or legal obligations.

The latest version will be published on our website with the date it was last updated.

17. Contact Us

For any questions about this privacy policy or how we use your personal information, contact:

CM Gates & Barriers Ltd
4 Polbeth Industrial Estate
Polbeth
West Calder
Scotland
EH55 8TJ

Telephone: 01506 332021
Email: info@cmelectricalgates.co.uk